Job Postings

QUALITY AND RISK MANAGER

October 18, 2017

WHO WE ARE

At D.A. Blodgett St. John’s, we provide counseling, fostering, adoption, and residential care. Each service is different, but all share a common thread – life-changing love.

We provide 20 community-based services, impact 9,000 lives every year, and work tirelessly to ensure all children and families have the love, support, and resources they need to thrive – today and into the future.

Strong communities start with families. Strong families start with kids. Since 1887, that’s where our focus and passion has been. We believe in kids, no matter their story, background, or the cards they’ve been dealt. If you believe in helping kids and families in our community, we would love to hear from you.

LIFE IN WEST MICHIGAN

Grand Rapids, MI offers a remarkable combination of a big city along with small-town warmth. Ranked as the second largest city in the state, it is known for its philanthropic and sustainability-driven community, and is rated one of “America’s Top 100 Places to Live.” Located on the banks of the Grand River, Grand Rapids offers all the big-city excitement, featuring hundreds of restaurants and nightspots, galleries, theaters, museums, sports and concerts. The safe and clean downtown is surrounded by an eclectic mix of walkable and attractive neighborhoods. With a medical and life sciences industry boom, strong entrepreneurial activity, dedication to green building and living, and innovative employers, Grand Rapids’ diverse economy continues to grow and thrive.

WHAT WE PROVIDE TO YOU

  • Competitive wages – While the nature of our work is the greatest reward, we all have to earn a living!

  • Insurance Benefits – A great variety of options to best suit your needs!

  • 403B Retirement Plan with a generous agency contribution – We’d love to have you stay forever, but you better save some cash for fun during retirement!

  • An abundant amount of Paid time off – Self-care is important. Take some time off; you deserve it!

  • On-site Continued Education Training – to keep you on top of your game (and to keep some cash in your pockets to help avoid off-site training costs)

  • Wellness – It’s all about Fitness 

  • DABSJ is proud to have achieved the Level 1 Endorsement with Partners for a Racism Free Community. Diversity and Inclusion is an Agency value that we take seriously. Our Inclusion Council has been working diligently on this process and we are happy to be associated with this initiative.

POSITION SUMMARY:

The Quality and Risk Manager reports to the Chief Operations Officer (COO) and is responsible for ongoing development and implementation of the agency’s Performance and Quality Improvement (PQI) and Risk Prevention and Management (RPM) plans. The PQI Plan includes tracking program and client outcomes, performance indicators and metrics, and other deliverables as determined by contracts, Council on Accreditation Standards, and the agency’s Strategic Plan. The RPM Plan includes oversight, monitoring, and mitigation of agency risks across all program and administrative areas. The Quality and Risk Manager will work closely with and support all program managers to ensure comprehensive and coordinated processes for accurate PQI and RPM data collection and analysis required for compliance, quality improvement, and risk management action.

ESSENTIAL FUNCTIONS

GENERAL

  • Provide direct supervision to the Quality/Compliance Specialist

  • Direct and carry out day to day Performance and Quality Improvement and Risk Prevention and Management activities to ensure organizational compliance with all licensing, accreditation and regulatory rules and standards

  • Provide leadership for the agency’s maintenance of accreditation processes

  • Serve as the primary agency liaison with program managers and supervisors on PQI and RPM issues

  • Serve as the agency’s central resource for HIPAA compliance

PERFORMANCE AND QUALITY IMPROVEMENT

  • Complete an annual review of the agency’s PQI Plan, processes and procedures, implementing revisions necessary to ensure exceptional performance across the organization

  • Lead the process to refine and implement ongoing data collection mechanisms within each program and division, optimizing the use of technology to improve efficiency and accuracy of data collection, analysis, aggregating and reporting. This includes monitoring and managing program Scoreboards and electronic record system reports

  • Enhance stakeholder involvement in the PQI process by facilitating focus groups and innovative approaches to satisfaction surveys

  • Develop and implement improved dashboard templates for PQI data reporting, optimizing use of electronic record systems (MiSACWIS and ERC or EcR)

  • Maintain a full understanding of Council on Accreditation (COA) standards as they relate to agency Administrative, Management and Service Delivery and ensure ongoing compliance. Monitor standards revisions and assist program managers with ongoing compliance. Responsible for COA self-reports and annual Maintenance of Accreditation reports. Provide leadership to the reaccreditation process

  • Responsible for ensuring timely and quality reporting for quarterly PQI Committee meetings and provides leadership at PQI meetings in the absence of COO

  • Develop and present annual Performance and Quality Improvement report to board and staff

RISK PREVENTION AND MANAGEMENT

  • In coordination with the COO, develop and sustain a central and robust Risk Prevention and Management system that receives and tracks all critical incidents, corrective action plans, client grievances, staff concerns, workers compensation claims, facility inspections, special investigations, licensing renewals, accreditation findings, and any other documents or processes that review or identify risks and liability

  • Advance an organizational culture whereby all staff serve as “risk management agents” through a focus on early identification and mitigation of risks

  • Enhance use of data in risk prevention and management activities

  • Complete an annual organizational Risk Assessment

  • Develop and present an annual Risk Prevention and Management Report to board and staff

HIPAA COMPLIANCE

  • Develop and sustain an up to date HIPAA Policies and Procedures Manual

  • Oversee the implementation of HIPAA policies and procedures that ensure ongoing compliance with changing regulations

  • In coordination with COO implement an annual HIPAA Risk Assessment

  • Develop and facilitate annual employee HIPAA Compliance Training

SUPPLEMENTAL

  • Develop a full understanding of contract, licensing, COA and other regulatory body requirements

  • Other duties of strategic importance as requested by the COO

QUALIFICATIONS

  • Master’s degree and three years of progressively responsible experience in non-profit quality assurance, risk management, data analysis preferred. Bachelor degree with five years progressively responsible experience including supervision and leadership will be considered. Preferred fields of study include Social Work, Public Administration, Mental Health or related field.

ATTRIBUTES

  • Knowledge of child and family services principles/standards, practices and systems (foster care, residential, mental health, youth and family development)

  • Knowledge and experience in evaluation, quality assurance and risk management

  • Proven work ethic, innovative and advanced problem-solving skills and attention to detail

  • Data analysis skills

  • Excellent writing and presentation skills

  • Interpersonal skills necessary to lead and interact with a diverse group of individuals and stakeholders

  • Proficient with Microsoft Office products, web based application and project management software

  • Compatibility with a leadership model that values collaboration, cooperation, communication, participation and mutual accountability.

  • An understanding of and commitment to the agency’s mission, vision and values

Please apply online at www.dabsj.org EOE.

I love my job because of the team of staff I am surrounded by, the support we receive from each other, and genuine desire each member has to help the students we work with, despite the difficult positions we are put in at times.” - Evan, Therapist

We will create and advance knowledge, prepare a diverse student body to thrive, and positively impact local and global communities.