Job Postings

Case Manager

October 20, 2017

GENERAL PURPOSE OF THE JOB: Provide case management to families and individuals who remain in need of services beyond the 90-day resettlement period as part of the Refugee Assistance Post-Resettlement (RAPR) Grant. Services include intake and assessment, service planning, specific service deliverables, as applicable, and referral to community organizations and/or component services within the program for public assistance, health care, employment and supportive services.




  • Case Manager will manage enrollment, reporting, and compliance with Post-Resettlement services. The Case Manager will be central in developing and implementing RAPR orientation, enrolling clients in services, developing service plans (Refugee Family Self-Sufficiency Plan or RFSSP), assisting clients to access special services in the community, maintaining case files, and reporting outcomes. Case files will

include the following: eligibility documents, RFSSP, case notes documenting class participation, client

contact, etc.

  • Assist clients or ensure appropriate supportive services are available for families relating to financial

planning, immigration, education English language training needs, childcare needs, and transportation and interpretation needs.

  • Provide clients with information, referral & outreach services.
  • Act as liaison between the client and the Department of Human Services (DHS).
  • Maintain on-going communication with other Case Managers, Job Developers, Job Trainers, ESL Teachers and other program staff to ensure client needs and requests are addressed.
  • Complete all reporting, including completion and submission of monthly Client Data Files (CDF), Self Sufficiency Matrix Data, and trimester Narrative reports.
  • Proactively assist clients in meeting all their needs, including adapting to the U.S.
  • Attend & actively participate in Agency and Program meetings, conferences, in-services and other


  • Provide interpretation, translation and transportation services, as deemed necessary.
  • Travel between sites in four County areas, Oakland, Wayne, Macomb and Genesee is required. Must have driver's license, access to a reliable vehicle and auto insurance.





Possession of a four-year undergraduate degree (Bachelor Degree) in a human service related field

(Bachelor in Social Work strongly preferred) or combination of education and experience working with

multicultural populations, preferably with refugees. Prior Case Management experience in social services

field preferred. Excellent written and verbal skills required. Case Manager must be bilingual/multilingual in languages relevant to the current refugee population (Arabic and Chaldean). Competency in basic computer programs including all MS Office programs. Fluency in MS Excel. A valid Michigan Driver License, reliable car and appropriate auto insurance.



United Community Family Services/Chaldean American Ladies of Charity

Attn: Ms. Jane Shallal, Grant Program Manager

Email: Apply before November 10, 2017

150 years in the heart of Detroit