Job Postings

Program Manager

October 20, 2017


Position is responsible for the oversight of the UCFS/CALC Refugee Assistance Post-Resettlement (RAPR) Program to ensure quality program and service delivery and compliance with agency, community, and funder standards. This includes staff and volunteer supervision, program implementation, interdepartmental collaboration, and coordination of services to refugees. The Program Manager will oversee the RAPR program and develop additional services, internal linkages and external partnerships to more fully serve refugee communities in Oakland, Wayne, Macomb and Genesee counties.


  • Staff Supervision:
    • Train, supervise, coach, and evaluate program staff
    • Lead RAPR staff in setting appropriate individual and team goals and objectives
    • Train interpreters and volunteers
    • Provide personal and professional development opportunities and support to program staff
    • Facilitate regular meetings with staff and with other program managers to ensure quality, team-based service provision
  • Program and Grants Management and Budget Oversight:
    • Develop annual goals, projections, and performance standards for program, and ensure these are met on a monthly, quarterly, and annual basis.
      • Plan and manage program budget, reviewing it on at least a quarterly basis with the finance and grant managers and ensuring that expenses do not exceed income
      • Provide direct service support, as needed
  • Supervision of Client Service Provision:
    • Approve and manage intake of all cases for all program clients.
    • Review case documentation on a regular basis to ensure appropriate and timely service delivery
    • Oversee and evaluate the successful completion of all grant-mandated services.
  • Program Evaluation and Reporting-
    • Complete and submit regular reports to grantors and UCFS/CALC leadership in a timely manner
    • Ensure accurate reporting
  • Internal Communication & Collaboration-
    • Participate with other program staff in regularly scheduled case briefing meetings to monitor client progress, adjust case plans, and effectively address the needs of clients
    • Initiate collaboration with other team members to efficiently serve families and communicate about trends and needs of refugee clients.
    • Develop or review client service systems and tools with other team members for continuous improvement
    • Communicate regularly with RAPR team and the CEO and Grants Manager. Provide appropriate feedback loop to RAPR Work team.
    • Create and implement mission-fulfillment plans with volunteer coordinators.
  • External Communication-
    • Communicate regularly with service providers to ensure timely service delivery
    • Advocate on behalf of refugee families when necessary
    • Attend all State, Office and coalition meetings as appropriate


MSW strongly preferred. Experience with refugee communities, services, issues and policies preferred. Experience in the nonprofit sector and managing a diverse workforce required. Strong proficiency in all programs of Microsoft Office. Demonstrate judgment and discretion in dealing with confidential matters. Bilingual abilities strongly preferred. Must be able to organize and prioritize work, be proactive, take initiative, follow through, and simultaneously manage multiple priorities to ensure goals are met in a timely manner. High attention to detail required. Excellent written and oral communication skills. Strong analytical and strategic problem-solving skills. Travel between sites in four County areas, Oakland, Wayne, Macomb and Genesee is required. Must have driver's license, access to a reliable vehicle and auto insurance.


United Community Family Services/Chaldean American Ladies of Charity Attn: Ms. Jane Shallal, Grant Program Manager

Email: Apply before November 15, 2017

150 years in the heart of Detroit