Health Emergency Lifeline Programs (HELP)
December 19, 2017
Title: Medical Case Manager
Summary: Provides all aspects of medical case management services for individuals living with HIV/AIDS. Performs intakes and psychosocial assessments. Develops care plans with clients focusing on access to and continuation in medical care and treatment adherence. Identifies resources, advocates and provides guidance/referrals. Facilitates clients’ access to medical treatment, insurance coverage, substance abuse treatment, mental health care, entitlements, community based programs and other resources. Educates clients on health information including risk reduction. Monitors clients’ progress and performs required follow up. Maintains documentation in client files and computer data system according to agency standards.
Required Knowledge, Skills & Abilities: Knowledge of HIV/AIDS including risk factors, disease processes, opportunistic infections and treatment. Excellent customer service skills as well as the ability to professionally interact with individuals from diverse populations and accommodate social and cultural differences. Computer skills including proficiency with Microsoft Office applications.
Required Education/Experience: Master’s Degree in social work or related field required. Case Management certification required within 12 months of hire. Three years case management or related experience required.
Other: Requires own transportation with appropriate registration and insurance to transport clients as needed within program guidelines.
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