Job Postings

Residential Support Specialist, Miller Manor

December 20, 2017

(Saturday and Sunday; 4pm – 12am)

Avalon Housing is a non-profit supportive housing provider created in 1992 as a long-term solution to homelessness.  Avalon owns and operates apartments at sites throughout Ann Arbor, manages rent vouchers with private landlords, and partners with both the Ann Arbor and Ypsilanti Housing Commission to provide housing alternatives for formerly homeless adults and families throughout Washtenaw County.

The Miller Manor Services Team provides outreach, intensive case management, care coordination, community building, and housing support services to households in a single site 24/7 staffed supportive housing setting. The individuals served by this position face many challenges including multi morbid conditions, mental illness, substance abuse disorders, and/or chronic medical conditions alongside a history of chronic homelessness. The Miller Manor Services Team provides 24/7 support services to tenants living at Miller Manor, a 106 unit single site housing development owned and operated by the Ann Arbor Housing Commission.

Utilizing a “Housing First” approach, the Miller Manor Services Team works closely with the Ann Arbor Housing Commission property managers to help tenants achieve housing stability and move beyond homelessness.  Services staff also collaborates with community partners to ensure the coordinated delivery of a broad range of services that meet the mental, physical, psycho-social and housing needs of the individuals either through direct service or linkage to appropriate resources.

Job Responsibilities:

In conjunction with the Team Leader and other staff, Residential Support Specialists are responsible for the provision of basic services to tenants and performance of day-to-day operational functions in addition to monitoring guests entry/exit to the building and providing onsite response

  • Interact with tenants in the general milieu of common areas
  • Assist in the coordination of services to tenants, contact outside service providers as necessary
  • Assist in engaging tenants through creative, resourceful strategies that build trust and confidence
  • Assist in the initiation, facilitation and promotion of on-site activities, therapeutic support groups, outings and community meetings/events/meals
  • Support program operations
  • Operate all functions in lobby office, including checking visitors in and out, answering telephones and monitoring security systems
  • Maintain safety and security by monitoring all general access areas and enforcing program rules
  • Intervene in crises, respond to emergencies, and initiate action as required, including contact with emergency response systems
  • Respond to tenant complaints
  • Work cooperatively with clinical, property management, maintenance, and other staff onsite in addition to visiting providers; refer tenants to clinical and other staff as necessary
  • Initiate appropriate response to maintenance requests
  • Participate in staff meetings and trainings
  • Assist tenants with conflict resolution among tenants and neighbors
  • Assist tenants as needed with activities of daily living such as transportation, housekeeping, meal preparation, medication, shopping, laundry, or other hands on assistance
  • Meet documentation requirements as dictated by program need

Supplemental Job Duties:

  • Work with clients in their homes, in community centers, and in the larger community
  • Attend staff meetings, retreats and professional training sessions 

Required Qualifications

  • At least one year experience in human services, preferably working with similar populations, including people who are homeless, people with mental illness, chronic health, and/or addiction disorders

Desired Skills and Abilities

  • BA degree in social or behavioral science preferred.
  • Basic understanding of homelessness and various characteristics of homeless adult population; experience with the issues of mental illness and chemical dependency preferred.
  • Ability to effectively work with diverse populations in a non-judgmental way
  • Capacity to respond to crisis situations
  • Strong communication skills – both verbal and written
  • Strong problem-solving skills
  • Ability to recognize appropriate boundaries with clients
  • Ability to work as part of a team
  • Must possess a highly positive and enthusiastic attitude and strong commitment toward helping those in need
  • Interest and experience in working with individuals who are difficult to engage and refer to traditional programs, subscribe to a philosophy of tolerance and ability to engage with individuals in their current stage of change, expressed knowledge, acceptance, and/or experience with principles of harm reduction
  • Ability to communicate and work effectively with staff from various backgrounds
  • Ability to work flexible hours as required by programs and staffing needs

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee will be required sit for long periods of time, drive a vehicle with passengers, communicate with other persons by talking and hearing, required to lift and carry items weighing up to 25 pounds and to operate computer hardware systems.

A valid driver’s license and reliable transportation is required.

Job Title: Residential Support Specialist

Reports to:     Miller Manor Team Lead.  This position and office is based in Ann Arbor MI.

Status:    Part-time hourly, non-Exempt

Schedule:  The schedule for this is Saturday and Sunday:  4pm – 12am

To apply please send a resume, cover letter, and references to  or mail to:

Avalon Housing, Inc., Attn: Personnel

1327 Jones Drive, Suite 102

Ann Arbor MI 48105

This posting will remain open until the position is filled.
Please include the job position title in your email subject line.

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