Posting: Program Evaluator

October 25, 2019

Description: Program Evaluator

Detroit, MI, US


Requisition ID: 1082



Role: Program Evaluator  

Department: Research, Data and Analytics

Reports to: Director, Research, Data and Analytics


In December 2018, United Way for Southeastern Michigan launched a strategic planning process to

build a 21st century organization capable of catalyzing transformative change in the community. To

focus transformation efforts, the organization identified the following strategic imperatives:

· Impact: Programs and strategies that support every individual, family, and community to thrive.

· Revenue: A robust and sustainable revenue model that focuses community action towards our vision.

· Customer First: A culture of customer first, ensuring all our stakeholders are engaged, feel valued, and can maximize their contributions to the community.

· Data Driven: Ensuring data is competitive advantage and drives continuous improvement in the organization and community. Opens in New Window  

· Talent & Governance: The systems, tools, processes, and procedures that enable and empower our talent to achieve our vision.

The Program Evaluator is responsible for designing and conducting evaluations of key United Way programs and initiatives to measure effectiveness and inform future program planning and implementation. Among the programs this role is responsible for evaluating are The Ford Resource and Engagement Center, United Way’s utility assistance program and their connection to the 2-1-1 Call Center.

The 2-1-1 Call Center connects more than 250,000 residents across southeast Michigan to social services tailored to meet their needs. Callers from a six-county area can find assistance with housing, utilities, food and much more. A database of more than 15,000 resources is available, covering a wide variety of needs. But data reveals that more people need help and there are opportunities to improve connectivity and collaboration between service providers. To that end, United Way is exploring ways to enhance the 2-1-1 service delivery model to move toward a more proactive, holistic, person-centered model of care.

The Ford Resource and Engagement Center (FREC) is a client-directed community center where people can learn new skills, obtain needed services, develop new talents and celebrate community. United Way’s 2-1-1 Call Center has staff embedded in the FREC to expedite connection to programs and services throughout the region. This model allows for follow-up with clients to ensure they received the services they sought while providing critical data to address unmet needs and gaps in services.

The Michigan Energy Assistance Program (MEAP) offers low-cost utility payment plans for eligible families. Benefits include access to United Way’s dedicated 2-1-1 customer advocates, shutoff protection, the elimination of late payment charges and the possible reduction of outstanding balances, as well as household budgeting resources and workforce development pathways to increase self-sufficiency.

Key Responsibilities:

· Design and conduct evaluations in collaboration with various United Way program teams, using qualitative and quantitative methods.

· Assist program teams in developing theories of change and refining the goals and objectives they seek to measure.  

· Develop data collection and program evaluation tools.

· Collect, manage, and analyze data in a wide-range of formats and from multiple sources.

· Conduct ongoing analysis of program process and outcome data.

· Create and present results summarizing key findings to internal and external audiences.

· Provide evaluation-related technical assistance and training to staff to ensure accurate data collection and implementation of the evaluation plan.

· Consult appropriate staff as needed to facilitate ongoing process of program design, implementation and revision.

· Other tasks and projects as needed.


· Effective Communication

· Relationship Management

· Adaptability

· Continuous Learning

· Action/Results Oriented

· Problem Solving/Critical Thinking

· Teamwork and Inclusion

· Self-Management

Preferred Abilities & Experiences:

· Expertise in qualitative, quantitative and/or emerging evaluation methods.

· Experience designing and conducting program evaluations.

· Experience designing surveys, interview protocols and other data collection tools.

· Experience conducting interviews and focus groups.

· Experience with statistical analysis, mapping and/or data visualization software.

· Able to use Microsoft Office Suite, with intermediate to advanced skills in MS Excel.

· Able to learn new concepts and software systems as needed.

· Able to present findings clearly and concisely.

· Project management skills and the ability to chart one’s own direction collaboratively.

· Effective time management skills, with demonstrated ability to manage a diverse and demanding workload in a fast-paced environment.

Acquired Knowledge:  

Bachelor’s degree minimum

Master’s degree preferred

Professional experience in similar role preferred

Academic or professional training in analysis and evaluation  

*Please note: This position is grant funded through September 2020

Organization: United Way for Southeastern Michigan

Job Title: Program Evaluator

Location: Detroit, MI

Job Description:

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