Posting: The Youth Connection - Case Management Coordinator
November 13, 2019
Coordinator will provide high-level coordination of Youth in Transition (YIT) closed case services to assist clients in achieving the goal of becoming self-sufficient. These services include, but are not limited to housing assistance, employment support, and case management. Coordinator will be responsible for intake and enrollment, assessing client needs, developing, implementing, monitoring and evaluating service/action plans and progress, facilitating data-driven, creative, and strategic approaches to servicing clients, providing ongoing case management and supervision of case management team and interns. Also, works in coordination with other TYCCA programs and closely with MDHHS staff to target eligible participants with unmet needs to provide counseling, referrals, and other supportive services to support growth and success. Must possess excellent interpersonal skills and interact with corporations, businesses, and community-based organizations to build lasting partnerships and the ability to connect with youth, young adults, and parents where appropriate.
RESPONSIBILITIES AND DUTIES:
- Develop and maintain relationships with MDHHS, educational, and community agencies to promote and recruit program participants by attending various collaborative meetings or community business groups.
- Manage incoming referrals and process client intake and enrollment, conduct client assessments, to determine client eligibility, suitability, and needs to develop individual, youth-driven action plans.
- Assist clients with determining eligibility, signing up, and accessing community and social service programs
- Manage case work flow by coordinating receipt of vital documents and all paperwork per the contract terms (i.e. Updated Service Plan, Child Assessment of Needs and Strengths, Casey Life Skills Assessment, Individualized Action Plan, etc.) and assigning cases to appropriate team member based on client needs and existing caseloads.
- Monitor cases and supervise case management team to ensure individualized client services provided and are facilitated and coordinated with other federal, state, and community programs including, but not limited to, homeless/housing programs, educational and school-to-work programs, employment programs, sexual health, pregnancy prevention, food programs, health care services, and help clients access YIT services and funding. Ensure services are aligned to demonstrate measurable progress and attainment of expected performance outcomes.
- Ensure all clients have detailed, monthly case notes and documentation to manage appropriate follow-up and for reporting purposes and complete program reports as needed.
- Assist with developing and facilitating life skills and other trainings and workshops to develop the skills necessary to achieve economic independence; also provide crisis intervention and assist youth and families in understanding the implications and complexities of their individual situations and lifestyles.
- Provide transportation as necessary for clients (either directly or indirectly) to ensure clients are able to take advantage of needed services and required program activities.
- Perform data entry and manage client information database
- Manage client follow-up to assist clients as needed in maintaining self-sufficiency after receiving services to measure outcomes.
- Perform a variety of tasks as needed at the direction of the Program Director to help improve the lives of all clients and participants.
CONDITIONS OF EMPLOYMENT
- Ability to work flexible hours including late evenings, weekends, and on-call.
- Must have reliable transportation and willing to travel within the cities TYC serves.
- Must provide State of Michigan I-CHAT background clearance, DHHS Central Registry clearance, and local police clearance. Federal clearances may also be required and State of Michigan Sex Offender Registry check.
- Must submit a writing sample to demonstrate effective communication skills.
REQUIRED JOB KNOWLEDGE, SKILL AND ABILITY:
- Must possess an intimate knowledge of child welfare, social services system, rules and regulations regarding the management of youth cases, specifically youth who have aged out of foster care.
- Must be familiar with standard concepts, practices, and procedures within the field of social work, including effective case noting and documentation for reporting purposes.
- Must have a knowledge of administrative and technology procedures and systems such as word processing, managing files and records, designing forms, and other program procedures and terminology.
- Must be able to manage multiple tasks simultaneously, and follow through on issues in a timely manner and utilize time management skills to organize and prioritize work to meet program deadlines and desired outcomes.
- Must possess excellent verbal communication and writing skills with knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Must have computer skills to prepare documents and presentations, maintain various databases, spreadsheets, to track program data/outcomes, and search for information on the internet.
- Must possess strong knowledge of MS Office, including Word, Excel, Access, PowerPoint and Outlook.
- Must be highly organized and have great attention to detail
Bachelor’s Degree in the human services area (social work, sociology, psychology, family ecology, consumer/community services, family studies, family and/or child development, guidance/school counseling, counseling psychology, or criminal justice) required along with experience in child welfare or a professional human services environment. Master’s Degree highly preferred.
Demonstrated 2+ years of experience in administrative/program services, leadership or supervisory capacity in a human services agency, youth, or community-based organization. Must have experience with recruitment, intake, and child welfare working with youth having aged out of foster care, independent and/or transitional living between the ages of 18-23. Experience should demonstrate use of most of the skills required for this position and in carrying out the kinds of tasks and duties assigned to this position.
Licenses or Certificates:
Valid unrestricted Michigan Driver’s License and provide proof of vehicle registration and auto insurance required. Social work licensure/certification is highly desired.