Posting: Case Manager

February 19, 2020

Position Summary:

The case manager will be responsible for enhancing the effectiveness of THAW’s programs by utilizing household needs assessments to identify, plan and coordinate needed services with the Michigan Department of Health and Human Services, partner agencies and other resources needed to increase household stability. Provides case management services to customers including assessment, planning, implementation, and evaluation.  Will work closely with Outreach and Utility Assistance Center teams to identify trends and strengthen agency partnerships through collaboration and consistent communication; work with agencies to stay up to date on services available; and serve as the liaison between the client, agencies and utility partners when necessary. Expected to assess, plan, implement, monitor and document required action steps to address client needs, while adhering to specific program guidelines.

Essential Functions

Assess clients' needs through intake interviews and evaluating needs assessments

Work with program director to strategically identify appropriate agency partners based on identified goals

Maintain up to date information on community resources and programs available to assist THAW clients

Build solid relationship with partner agencies and other community agencies to effectively coordinate services for clients

Assist with development and maintenance of referral database

Make necessary referrals based on client need, program criteria and available resources

Schedule appointments; coordinate services; and research resources

Advocate for needed services; identify additional resources; and provide appropriate crisis intervention, if needed

Document and review case notes in client database; log events and progress

Conduct/monitor client case management success through monthly audits

Disseminate client results and obstacles to executive team and key stakeholders

Liaison between THAW, partner agencies, utility partners and other community referral sources

Improve staff competence by providing community resources; identifying trends within client base and service community; and make recommendations on changes in program focus for better results

Collect, analyze, and summarize data results and trends; provide reports

Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations

Perform other duties as assigned

 Knowledge Skills and Abilities

Excellent oral and written communication skills

Excellent organizational and time management skills

Ability to work independently

Client documentation Skills

Strong problem-solving skills

Research skills

Conflict resolution skills

Strong knowledge of community organizations and ability to develop partnerships

A proven ability to think strategically, analyze critically, and translate ideas and insights into action through coherent and viable programs and plans


Basic computer knowledge (Word and Excel, PowerPoint, Outlook) required. Some knowledge of case management information systems is desirable

Minimum of two years’ experience working in social work/human services required.

At least one year of recent case management experience a plus.


Bachelor's degree required, BSW preferred.

Additional certifications appropriate to the position and human service setting a plus       

Physical Requirements*

While performing the duties of this job, the employee may occasionally be required to stand, walk and/or stoop for long periods of time.  Mild physical labor required to complete the tasks at hand. Other physical demands that coincide with the duties of a Case Management professional.  The employee must occasionally lift and/or move up to 25 pounds.

*THAW will make reasonable accommodations necessary to comply with the ADAA regulations.

Travel Requirements

Travel for this position may be approximately 10-20%.  Must have reliable transportation, valid driver’s license and insurance.

Work Environment

This position operates in a professional environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The Heat and Warmth Fund (THAW) is an equal opportunity employer. THAW does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Back to listing