Posting: Community Housing Network - Supportive Services Coordinator

October 22, 2020

Department: Housing Programs

Reports to:  Housing Programs Manager

Employment Status Classification: Full Time Salary                             

Job Description Summary:

The Supportive Services Coordinator is responsible for providing housing-related supportive services to participants in CHN’s HUD-funded Permanent Supportive Housing Programs. The assigned Supportive Services Coordinator (SSC) is the first point-of-contact for all of the active participants on their caseload. The SSC is responsible for supporting the participant’s progress toward the goals identified in their Housing Case Plan and also for responding to general and emergency issues that arise. In addition to assisting participants on a daily basis, the SSC must also regularly collaborate with team members and external partners.

Essential Functions:  

  • Provide timely and participant-directed support to caseload. Services include but are not limited to:
    • Engage new participants within 1 week of the lease signing
    • Complete SPDAT assessments according to schedule
    • Establish and review housing-related goals/Housing Case Plans with participants according to schedule
    • Complete case management contacts according to schedule
      • Note: during the COVID-19 pandemic, the service delivery model has been modified to limit or eliminate face-to-face contact with participants
  • Proactively assist participants with goal identification and attainment
  • Provide general and emergency support, as needed
  • Work in coordination with program participants’ Mental Health Provider and other supports
  • Address minor housing issues and repair needs with landlord/rental agency as necessary; inform management of issues, as needed
  • Inform supervisor and/or Eviction Prevention Specialist of compliance issues/concerns in a timely manner; complete follow-up tasks, as requested
  • Under the direction of the Eviction Prevention Specialist, assist in the termination prevention process
  • Assist with ensuring that appropriate Consent for Release of Information forms are obtained, as needed
  • Document all participant case updates within 24 business hours
  • Enter other required data into HMIS on a timely basis
  • Report updates to participant information in a timely manner
  • Maintain participant electronic files and charts according to HP File/Chart Layout & Filing Workflow
  • Driving
  • Other duties as assigned


  • Must have at least 2 years’ experience working with consumers of mental health services
  • Experience working with persons who are homeless is strongly desired
  • Experience with HMIS/Servicepoint is strongly desired
  • Bachelor’s Degree in human services preferred
  • State of Michigan Licensed Social Worker (or eligibility for) preferred
  • Must be willing and able to work independently in the community as well as in participant homes
  • Must be able to demonstrate excellent computer skills including through knowledge of Microsoft Office
  • Must have good interpersonal, written communication, and oral communication skills
  • Must be able to work both independently and collaboratively
  • Must have reliable transportation, possession of a valid driver’s license, and maintenance of automobile insurance coverage that meets organization coverage limit requirements. (Bodily Injury $100,000 each person and $300,000 each occurrence and Property Damage of $100,000 each occurrence)

Physical Demands:

While performing the functions of this job, the position is both sedentary and at times requires the ability to be active including standing, walking in the outside elements, in and out of vehicle bending, lifting and/or arranging files and office products and supplies and may require employee to periodically stand on a short step stool to access files.

To apply for this position OPEN HERE:

Back to listing