Posting: Child and Family Solutions Center - client care coordinator position

February 3, 2021

Child and Family Solutions Center, a busy family counseling practice, is seeking a candidate for a newly created client care coordinator position. Primary responsibility is to triage new calls into the practice, work with team in making case assignments and provide a smooth process for the client and staff. 

We are seeking somebody who has a demonstrated history of excellent communication and analytical skills and who is passionate and skilled at doing work that makes a difference. Our practice is known for providing high quality services to our community and an outstanding work environment and culture for our employees.

Responsibiliites include:

  • Building rapport on phone with parents and clients seeking counseling services
  • Recording accurate critical patient information on phone
  • Making approprite referrals to our team of providers
  • Scheduling of initial appointments
  • Verification of insurance benefits
  • Guiding clients through seamless process to a great office experience
  • Accurate data entry skills into multiple practice software and applications
  • Providing resources to clients and follow up to medical providers
  • Working closely with practice manager and clinical director to triage new clients
  • Providing addtional administrative support when assigned


  • Bachelors Degree 
  • Availability for  30-40 hours a week during business hours. Some flexibility to accommodate for classes. 
  • Excellent communication skills
  • Ability to convey energy and warmth over the phone
  • Top notch customer service orientation
  • Great verbal and written skills
  • High level problem solving skills
  • Excellent computer skills
  • Capacity for empathy
  • Proven ability to handle difficult calls
  • Excellent attention to detail
  • Knowledge and understanding of insurance billing
  • Background in social work, counseling or psychology preferred
  • A two year commitment

This position offers the right candidate an opportunity for growth and learning while making a difference in the lives of others. This is a great position for a part time graduate student looking to get valuable experience in a counseling practice. 

Equal Opportunity Employer.

Qualified applicants should submit cover letter and resume to or visit our careers page at

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