April 21, 2021

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The Service Coordinator will be responsible for overseeing and providing service coordination and case management for resident members in CSI Support & Development co-ops. The Service Coordinator's responsibility is to empower the resident member to age in place and enhance the ability to members to remain living independently in the co-op. These positions require demonstrated experience in coordinating community services for our resident members. The successful candidates will have effective interpersonal skills as well as program planning, general office, and computer skills. Candidates with these skills along with being organized, flexible and knowledgeable will be successful supporting the resident members of our consumer cooperatives as they live, play and volunteer in our superior and affordable senior housing communities.

Duties include but are not limited to:

Assist and educate members and families of services which may be necessary to maintain an independent lifestyle;

Assessing resident members needs for health, psychological and social services to identify needs;

Assist members in building informal support networks among themselves and with family members and friends in their community;

Educate resident members, their families and CSI staff on available community resources;

Act as a liaison between community agencies, service providers and resident members;

Facilitates meeting of needs when necessary while discouraging unhealthy dependence;

Work collaboratively with the members, council, co-op liaison and other committees of the co-op;

Establish relationships with local service providers who are currently providing or could provide services in the future;

Monitor the quality and effectiveness of service delivery;

Plan and implement dynamic educational and group programs;

When requested, work with staff to mediate conflicts between resident members;

Maintain a directory of community services and make it available to resident members, their families and staff;

Maintain and update individual member files with member contact, providers and family/friends;

Pursues continuing education in services geared toward the elderly;

Reporting and distribution accurately to meet deadline;

Requirements:

Bachelor's degree or higher in social work, psychology, gerontology, counseling or related specialty, 1+ years of experience working with older adults in a community-based setting or equivalent combination of education and experience;

OR 3+ years of experience in case management or service coordination with older adults in a community-based setting;

Good oral and written skills;

Working knowledge of social work terminology and reporting processes;

Working knowledge of senior community and area resources;

Ability to work effectively with people in a multi-cultural environment;

Experience in health & wellness and grief counseling desired;

Proficiency in Microsoft Office Products;

Ability to work independently;

Working Conditions:

Ability to work with challenging clients;

May have to enter apartments in various conditions regularly;

Physical Requirements:

Must be able to lift/push up to 20 pounds;

Ability to sit for extended periods of time;

Frequent use of keyboard and phone;

Position(s) available in Royal Oak and Malden, MA.

Michon Williams, PHR, Human Resources

CSI Support & Development Services

8425 E. Twelve Mile Road

Warren, MI 48093

www.csi.coop

T: (586) 753-9010 F:(586) 751-3069

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