Posting: Director of Quality Improvement - The Children's Center

December 8, 2021

As part of your role as Director of Quality Improvement you will be responsible for some of the following:

  • Lead Council on Accreditation process for re-accreditation. 
  • Participate in required supervision, agency meetings and other specialized meetings based upon this position.
  • Collaborate and maintain professional standards at all times while conducting agency business.
  • Support the values of the family, The Children’s Center Mission and the commitment to the ongoing safety and family stability.
  • Perform other related duties as assigned by the Supervisor.
  • Collaborate with staff to develop process improvements tied to utilization management, service delivery, professional development, and data analysis including identification of barriers and strategies for overcoming those barriers.
  • Analyze data, assess gaps, and outline and develop strategies for suggested improvement. 
  • Work closely with all levels of internal and external stakeholders to quickly develop scheduled or ad hoc reports which will be used for quality reviews and output and outcomes reporting.
  • Responsible for developing a comprehensive understanding of the data sets available for reporting and their applicable relevance in programs and professional development. 
  • Assist with the ongoing data collection and evaluation. Leverage data to identify targeted quality improvement initiatives. 
  • Lead Council on Accreditation process for re-accreditation as well as annual review process. 
  • Oversee credentialing process for all staff providing behavioral health services. Lead agency professional development initiatives. 
  • Expert and champion of various systems and applications including Relias, Microsoft Office Products & MISTICC, providing education and communication to all employees on system capabilities and reporting functions.
  • Oversee the Professional Development component for audits and reporting/requests from regulatory bodies; manage the required documents and training communications.
  • Oversee the day-to-day functions of Quality & Compliance and Professional Development departments. Provide the teams guidance on strategic and tactical day to day activities, including but no limited to, data reporting & visualization, process improvement, credentialing, training coordination and formulation, system guidance and reporting.

To qualify for this exciting opportunity, you will need:

  • A minimum of a Master's degree in a health, administration or business field.
  • Possess excellent organizational, written and verbal communication skills.
  • Serve as an active member of the Leadership Team. Ability to coach, mentor, and motivate staff and peers. A minimum of 5 years of leadership experience required. 
  • Ability to multi-task in a fast-paced deadline-intensive environment; anticipate obstacles and plan contingencies. Ability to think strategically while delivering practical solutions. 
  • Ability to demonstrate advanced Excel and analytical skills. Must be able to not only analyze data, but utilize data to drive decisions.
  • Experience with national accreditation processes; demonstrate proficient project management skills.
  • Experience with Professional Development. 
  • Must have reliable transportation, a valid driver’s license, automobile insurance and a clear driving record.
  • Ability to work effectively both independently and with an interdisciplinary team
  • Ability to effectively manage time, information, and meet deadlines.
  • Must provide clearance that there is no record and/or convictions as a perpetrator of child abuse/and or neglect on the State of MI Child Abuse/Neglect Central Registry.
  • Clinical licensure preferred but not required.

While you are taking care of our clients, we want to take care of you!

 TCC offers a Comprehensive Benefits Package including:

  • Medical & prescription coverage with a minimal employee contribution
  • 100% employer paid dental & vision coverage for all full-time staff members 
  • Employee life insurance & optional dependent life Insurance
  • Accident & critical illness insurance
  • 403(b) thrift plan with employer match after 1 year; fully vested after 2 years
  • Employee assistance program
  • Continuing education & full licensure stipend
  • Longevity pay after 3 years
  • 160 hours of paid time off your 1st year, 200 hours your 2nd year, up to 280 hours
  • 10 paid holidays
  • Approved site for the National Health Services Corps

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