Posting: Case Manager - MCHS Family of Services, Redford MI
February 8, 2023
MCHS Family of Services Bilingual (English/Spanish) Case Manager
JOB SUMMARY
- The Case Manager for the Unaccompanied Minors Program provides culturally competent assessment and case management services serving recently immigrated unaccompanied children and the individuals sponsoring them here in the United States.
- The Case Manager must be bilingual (English/Spanish required) and is responsible for conducting home studies of the potential sponsor (caregiver) homes to assess for safety and suitability for placement and providing post release services that promote the successful community integration of the youth and support family reunification efforts.
- The Case Manager provides comprehensive services to both the referred youth and their caregivers, designed to increase effective communication, provide psychoeducation, and ensure youth and families are connected to a supportive network and formal and informal resources in their community.
Board of Child Care works in collaboration with the Office of Refugee Resettlement (ORR) to provide home study and post release case management to Unaccompanied Minors who are reunified with caregivers across the Mid-Atlantic and surrounding regions as well as other parts of the country.
DUTIES & ESSENTIAL JOB FUNCTIONS
Home Study Services
- Conduct the home study process through a combination of in-home visits and interviews, phone calls and other investigative activities with the goal of producing a comprehensive assessment of a potential sponsor’s ability to provide a safe living environment that meets the youth’s needs. This position requires the ability to operate in a professional office environment within the Michigan area.
- Utilizes information gathered through investigative interviews with shelter staff, clients, and prospective sponsors, home visit observations and the review of informational documents, including background investigations for all adults living in the potential sponsor’s home for the purpose of making determinations and recommendations.
- Conduct a collaborative psycho-educational process with the youth and sponsor designed to identify areas where support, resources or information are needed to ensure successful reunification.
- Educate and prepare the prospective sponsor for reunification with the youth, assisting with accessing needed supports and services.
- Produce comprehensive written reports containing the home study findings and recommendations within 10 days of case assignment.
Post Release Services
- Conduct home visits and phone contacts with the dual purpose of assessing safety and appropriateness of the youth’s placement with his/her sponsor and connecting the youth to services in the community to address risk factors.
- Perform ongoing case management with a focus on screening and making appropriate referrals to address the youth’s needs in the following domains: safety, placement stability, guardianship, education, health and medical, individual mental health and family stabilization, legal/immigration proceedings, substance abuse, gang prevention, independent living, juvenile/criminal justice, trafficking assistance (as applicable) and child enrichment activities.
- Facilitate the development of a youth and family care plan ensuring that the plan demonstrates youth and family voice and includes clear needs statements, strength-based strategies, and outcomes that are measurable and specific.
- Collaborate with youth and sponsor, as well as available informal supports, to develop a crisis and safety plan to ensure the safety of the youth, family, and community.
- Provide crisis intervention services directly, as needed, or connect family to services to ensure youths safety and well-being in a crisis situation.
- Facilitation of case management meetings for with youth and sponsor, as well as applicable informal supports and external providers, that continually reassess the needs of the youth and family and ensure that services in place are effective.
- Evaluate the youth and family’s progress towards goal achievement and keep applicable internal and external stakeholders informed with regards to progress toward achieving care plan goals.
- Motivate and support family involvement through identification and inclusion of informal supports.
- Evaluate the youth and family’s progress towards goal achievement and keep all parties informed with regards to progress toward achieving care plan goals.
- Ability to contact youth and sponsor within 48 hours of case assignment and facilitate an in-home visit with youth and sponsor within 14 days of case assignment.
- Adherence to BCC established performance metrics related to best practice contact requirements for youth and family, including phone and in person face to face visitation requirements.
- Submit detailed and thorough documentation in compliance with BCC and ORR requirements and reporting deadlines, including but not limited to: case notes, federal and agency data collection, programmatic reporting, assessments, care plan documentation, transition/discharge planning and post-discharge follow-up.
- Perform all other duties as assigned by the CIO.\
BASIC COMPETENCIES
Education and Experience
- Bachelor’s degree in the behavioral sciences, human services or social services fields.
- Bilingual in English and Spanish (both oral and written).
- Must meet the State’s Moral Character standard.
Knowledge Requirements:
- Strong computer and software applications (MS Office).
- Child welfare trends, locally and nationally.
- Mental and behavioral health trends, locally and nationally.
- Program planning and evaluation.
- Strategic and tactical planning.
- Bilingual fluency.
Skills and Abilities Needed:
- Able to learn and effectively utilize different technology platforms.
- Excellent computer use knowledge with Microsoft Windows 10 and 365 Office products, including Word, Excel, PowerPoint, and Outlook.
- Proven effective time management, planning, communication, and interpersonal skills
- Ability to problem solve.
- Ability to work independently.
- Ability to keep an electronic calendar (Outlook).
- Ability to pass TCI certification both at employee orientation and per the schedule outlined by HR thereafter.
- Ability to pass CPR/First aid certification both at employee orientation and per the schedule outlined by HR thereafter.
- Ability to demonstrate the possession of a valid driver’s license prior to employment and ability to maintain the license and operate a motor vehicle thereafter.
- Ability to pass CPS/UII background check both prior to employment and per the schedule outlined by HR thereafter.
- Ability to pass a Tuberculosis Screening both prior to employment and per the schedule outlined by HR thereafter.
- Ability to pass a work-readiness physical performed by a certified medical professional both prior to employment and per the schedule outlined by HR thereafter.
- Ability to pass a Federal and State Fingerprinting Background Check both prior to employment and per the schedule outlined by HR thereafter.
- Ability to pass a drug screen via urinalysis both prior to employment and randomly thereafter.
JOB SETTING
Work Environment Requirements:
This position requires the ability to operate in a professional office environment within the Michigan area. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. All remote duties require the ability to procure fast, reliable internet service (15 Mbps minimum download speed required) at the remote location. Remote workspace must allow for phone and video calls to be made without interruption, the confidentiality of protected health information to be maintained, and equipment stored securely when not in use. Employee will be provided a laptop and cell phone. Employee is responsible for all other remote office equipment and costs as needed. This position regularly requires long hours and weekend work.
Travel:
Travel is required and will include local as well as out-of-area and overnight travel. Frequent local travel will be required to serve the home communities of youth and families in Michigan, served by the program.
Must be able and willing to travel to other cities by flying on commercial airlines, driving a rental car and/or using other transportation, and stay overnight in hotels.
Other Information
MCHS is an equal opportunity employer where employment is based upon personal capabilities and qualifications without discrimination because of race, ethnicity, religion, sex, age, marital status, national origin, disability, sexual orientation, veteran status, or any other protected characteristics as established by law. This policy extends to all policies and procedures related to the recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. Furthermore, this description is a summary of the responsibilities, duties, skills, experience abilities, and qualifications associated with this position. It is not an exhaustive list and may be changed at any time at the discretion of the CEO. Employment is still considered at-will in which MCHS may with or without notice, with or without reason terminate employment. MCHS reserves the right to modify job duties or job descriptions at any time
Job Contact
Human Resources Coordinator
Direct: 313-242-0053 ext 433
Fax: 313-531-1040
Email: mkiurski@mchsmi.org
26645 W. Six Mile Rd.,
Redford, MI 48240
313-531-4060 | mchsmi.org