Posting: Director/Senior Manager of Home Repair and Resiliency - Jefferson East,Inc., Detroit MI
March 7, 2023
ABOUT THE POSITION
Helping Detroiters remain in and improve their homes are two of JEI’s key strategic goals. The Director/Senior Manager of Home Repair and Resiliency (SMHRR) is a critical position with the responsibility of managing JEI’s suite of home repair resources including the Energy Efficiency Assistance program, the Detroit Home Repair Fund, MSHDA’s Neighborhood Enhancement Program and other privately funded repair programs.
This position works with homeowners and JEI’s Housing Counselling team to develop a comprehensive home repair strategy that effectively “braids” together multiple repair programs in order to create healthy, safe and resilient housing. In 2023, JEI has more than $1 million in home repair resources to deploy.
In addition, the SMHRR will work closely with the Director of Housing Services to develop a comprehensive case management strategy for each homeowner in which the repair needs of the physical structures are met and the resident is provided with additional resources to ensure their wellbeing.
This position will also deploy improvements that make houses dynamic and resilient as we face a changing climate and more extreme weather events. The SMHRR will work with homeowners to deploy energy efficiency, flood protection, weatherization, and decarbonization strategies that protect against extreme weather, create cost savings, and lower the home’s carbon footprint.
This unique position requires an entrepreneurial individual who is as comfortable on a ladder as they are in a client’s living room or presenting in the board room. JEI is looking to fill either a Director or Senior Manager position. If a Senior Manager position is filled, it is anticipated that this position would graduate to a Director level position dependent on performance and additional training needed/obtained.
Position Duties and Responsibilities
HOME REPAIR PROGRAM MANAGEMENT & OPERATION
With Housing Counselling Team, develop a holistic home repair strategy that combines JEI resources with other outside support and aligns home repair grants with housing counseling activities to ensure development of a resident centered plan that enhances housing stability.
Oversee home inspection contractors and conduct grant specific assessments via a Pronto form to develop a comprehensive home repair action plan with homeowners.
Develop a home repair plan that deploys JEI resources and leverages other home repair resources.
Management and oversight of JEI’s contracts to deliver services via DTE’s Energy Efficiency Program, the Detroit Home Repair Fund, and the MSHDA NEP home repair program. Work closely with JEI’s Housing Counsellors to submit successful applications and referrals to partner agency home repair resources (Renew Detroit, Wayne Metro Weatherization Program, City of Detroit Lead Remediation, Senior Emergency Repair, Basement Protection Program, etc.)
Successfully interface with program staff at partner agencies to leverage resources, coordinate construction timelines and prevent duplication of efforts.
Manage partnership with Wayne State University’s Center for Urban Studies Mold remediation work and coordinate JEI’s home repair activities around these efforts.
Manage contractor selection, vetting & bidding process, and ensure alignment with JEI’s Procurement Policy.
Work to improve JEI’s pool of contractors by creating opportunities for minority/women owned businesses in accordance with JEI’s Inclusive Development Principals.
Serve as liaison between home repair contractors and homeowners to keep them informed on process and resolve any issues as they arise.
Conduct post construction inspections to ensure quality work is completed.
Manage grant reporting process and complete monthly reimbursement packages to relevant funders including MSHDA, EEA, the City of Detroit, and other private sources.
Work with senior leadership to identify and secure new home repair resources.
Divisional Development, Management & Growth
- With Housing Services Director, CEO, and COO, work to create a plan for program growth and expansion.
- Ensure compliance with applicable federal, state, and local laws, regulations, codes and/or standards, surrounding JEI’s Home Repair work.
- Represent JEI at key partner meetings with the city of Detroit, State of Michigan, Detroit Home Repair Fund and other relevant agencies.
- Research potential new funding sources and work closely with JEI’s grant writer to apply for new funding sources.
Our Ideal Candidate
Builds Relationships: You build trust and easily form relationships (can relate to corporate, community and city representatives); actively seeking information to understand customers’ circumstances, problems, expectations, and needs.
Initiative: You have confidence in identifying what needs to be done, and variations or potential issues; and proactively acting on needs without direction; and take action as needed to independently accomplish tasks and assignments.
Exceptionally organized and attentive to detail: You are organized and detail orientated by nature and take pleasure in letting no ball drop as you deftly juggle multiple projects.
Follow-Up: You stay on top of assignments and establish a system to follow up on projects and tasks; effectively manage one’s time and resources to ensure that work is completed efficiently.
Sound Judgment: You can interpret and apply policies in a manner consistent with organizational mission and philosophy, ability to make reasoned decisions, even in the face of limited or conflicting information.
Trustworthy: You maintain privacy and confidentiality of all homeowner information given.
- Senior Manager: BA or equivalent work experience.
- Director: MA in construction management, community development, urban planning, or other relevant field preferred.
- Senior Manager: Minimum 3 to 5 years of experience in program development and implementation, ideally in construction, development and/or housing services.
- Director: Minimum 6 to 8 years of experience in program development and implementation, ideally in construction, development and/or housing services.
- Demonstrable experience in leading programs and managing teams.
- Demonstrable experience successfully interfacing with resident populations, especially those facing financial hardship.
- Understanding of housing challenges within urban neighborhoods
- Demonstrated knowledge of general carpentry, plumbing, HVAC, and electrical work.
- Experience procuring, selecting and monitoring subcontractors.
- Experience preparing cost estimates for home repair projects.
- Experience reviewing housing inspection and housing assessment documents and preparing scopes of work.
- Experience launching and scaling a program.
- Knowledge of green building, Green and Healthy Homes (GHHI), energy efficiency and decarbonization strategies.
- Strong project management skills, including managing competing priorities and meeting deadlines.
- Highly motivated, with proven capacity to work independently, take initiative, and thrive in high-paced entrepreneurial environment.
- Proficient in MS Office (Word, Excel, Power Point) Experience with G-Suite for Nonprofits Ability to develop expertise in Salesforce CRM and Pronto Forms.
- Flexible, with availability to work a weeknight and occasional Saturdays.
- Knowledge of existing home repair programs (EEA, MSHDA NEP, DHRF, Weatherization, Renew Detroit, etc.)
- Understanding of the city of Detroit and the needs of its residents.
- ASHI and/or InterNACHI sanctioned Home Inspector Certification.
Compensation & Benefits
- Senior Manager: $62,000-$67,000 (depending on qualifications)
- Director: $70,000-75,000 (depending on qualifications)
- Benefits include a 4% 401k Match, Healthcare, Vision, Dental, and Long-term disability
- Flexible work environment
- Generous paid time off