How to Handle a Crisis Call  

Time is critical when dealing with a caller in crisis. This CE course, presented by Patricia Dixon, LMSW, will explain the techniques to use with callers who are in a crisis.  Participants will also identify how to refer and link callers to ongoing support in the community.  

Objectives: 

• Identify when a caller is in a crisis 
• Explain the techniques to use with callers who are in a crisis 
• Discuss the risk assessment skills for telephone support 
• Explain how to provide immediate emotional support and non-judgmental listening 
• Explain how to refer and link callers to ongoing support in the community 

Steps to complete this course:

1. Pay for the course: The cost of the lecture with CEs is $15. The lecture is open to all licensed social work practitioners and is worth 1 Continuing Education Clock Hours. Non-Social Workers will obtain a certificate of completion. Payment must be submitted to obtain course content. Please use your computer, (not a phone), to pay. Click here to pay for this course.

2. Complete Course: You will be sent a document containing course materials and Post-Test. Complete the directions in this document.

Pending a passing test score and payment in full, a CE certificate will be e-mailed to you within 7 to 10 business days.

Refund Policy:

If you pay for this course before completing it, you will have up to 60 days after payment to complete this course. After that, no refunds will be issued. Visit our Contact Page for more information in regards to payments.

For further information or any questions, please contact the CE department at  ce_ssw@wayne.edu.